There is an increasing demand from both landlords and tenants for managed or serviced properties. Property owners seek the convenience of a hands-off tenancy, and tenants value being able to contact an always-available management firm to deal with issues such as maintenance.

Property investors, individuals and institutions increasingly hold a large number of properties as part of their investment portfolios. They are constantly looking for ways to maximise their returns whilst at the same time look after their investments without having to deal with the day-to-day headaches of managing a property. As such, more and more multi-property landlords are now handing their properties over to specialist property management firms.